Frequently Asked Questions

Welcome to deckgraphic.com! We’re dedicated to bringing you a curated selection of high-quality streetwear and lifestyle goods. To help make your shopping experience as smooth as possible, we’ve compiled a list of answers to our most frequently asked questions. If you can’t find what you’re looking for here, please don’t hesitate to reach out to our customer service team through our contact page.

Orders & Payment

How do I place an order?
Placing an order on our site is simple. Browse our collection and select the items you wish to purchase, choose your preferred size and color (where applicable), and click “Add to Cart.” When you’re ready to complete your purchase, click on the shopping cart icon and proceed to the checkout page. Follow the on-screen instructions to provide your shipping details and select a payment method to finalize your order.

What payment methods do you accept?
We accept a wide variety of secure payment options to ensure your transaction is smooth and safe. This includes all major credit and debit cards (Visa, MasterCard, American Express). We also support several digital wallet services for your convenience.

Will I receive a confirmation of my order?
Yes, once your order has been successfully placed, you will receive an automated order confirmation email sent to the address you provided during checkout. This email will contain your order number and a summary of the items purchased. Please check your spam or junk folder if you don’t see it in your inbox within a few minutes.

Can I modify or cancel my order after it’s been placed?
We process orders very quickly to ensure fast dispatch. As such, we are unable to guarantee changes or cancellations once an order has been placed. If you need to make a change, please contact our support team immediately with your order number, and we will do our best to assist you, though we cannot promise the request will be fulfilled.

Shipping & Delivery

Do you ship internationally?
Yes, we are pleased to offer worldwide shipping. During the checkout process, you can select your country from the dropdown menu to view the available shipping options and associated costs for your region.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. Please allow up to 48 hours for the tracking information to update after you receive this email.

My tracking number isn’t working. What should I do?
Sometimes it takes a little time for the carrier to scan the package and update their system. If you’ve just received your shipping confirmation, please wait 24-48 hours and try again. If the tracking information is still not available after this period, please contact us with your order number, and we will look into it for you.

What happens if my package is lost or damaged in transit?
While we take great care in packaging your items, we understand that accidents can happen during transit. If your package arrives visibly damaged, please refuse the delivery or take photos of the damage before opening it. If your package is lost, please contact us immediately. We will work with the carrier to file a claim and ensure you receive a resolution.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, we accept returns for unworn, unwashed, and undamaged merchandise with all original tags attached. Returns must be initiated within the specified period outlined in our official Returns Policy, which can be found in the footer of our website.

How do I start a return or exchange?
To initiate a return or exchange, please visit our dedicated Returns Center portal, which you can find a link to in the footer of our site or within your order confirmation email. You will need your order number and the email address used to place the order. Follow the instructions to select the item(s) you wish to return and choose whether you’d like a refund or an exchange.

When will I get my refund?
Once we receive your return package at our warehouse, please allow us a few business days to inspect the item(s). After the inspection is complete and your return is approved, your refund will be processed to the original method of payment. It may take an additional few business days for the funds to appear in your account, depending on your bank or credit card issuer.

Can I exchange an item for a different size or color?
Yes, exchanges are welcome! When you initiate a return through our Returns Center portal, you will have the option to select a different size or color of the same item, provided it is in stock. If you select an exchange, we will reserve the new item for you and provide instructions on how to send the original item back.

Products & Sizing

How do I find the right size?
To help you find the perfect fit, we provide a detailed size guide on every product page. You can find the link to the size chart just below the size selection dropdown menu. We recommend comparing your own measurements to this guide before making a purchase.

Are the items true to size?
We generally find that the products we carry fit true to size based on standard streetwear sizing. However, fit can be subjective and can vary between different styles (e.g., a boxy t-shirt vs. a slim-fit hoodie). We encourage you to read the product descriptions carefully, as they sometimes include specific notes about the fit. Checking the size guide is always the best practice.

How do I care for my clothing?
To ensure the longevity of your garments, we always recommend following the care instructions on the item’s inner label. Generally, washing items inside out in cold water and laying them flat to dry (rather than using a dryer) will help preserve the fabric, print, and fit.

Website & Technical Issues

I’m having trouble checking out. What should I do?
If you encounter an error during checkout, first ensure that all your billing and shipping information is entered correctly and matches the details associated with your payment method. Try clearing your browser’s cache and cookies, or try using a different browser or device. If the problem persists, please contact us with a screenshot of the error message (if possible), and we will investigate the issue.

How do I create an account? What are the benefits?
You can create an account by clicking the “Account” or “Sign In” icon at the top of our website. Having an account allows you to save your shipping information for faster checkouts, view your order history, and track the status of your current orders easily.