Return Policy
At deckgraphic.com, we want you to be completely satisfied with your purchase. We understand that sometimes an item isn’t quite what you were expecting, whether it’s the fit, the style, or simply a change of heart. We’ve designed our return process to be as straightforward and fair as possible, ensuring that your experience with us remains positive from start to finish.
Eligibility for Returns
To ensure fairness for all customers, we ask that items being returned meet specific conditions. We can only accept returns for items that are in new, unworn, and unused condition . The item must be in the exact same state that you received it, with all original tags still attached. Merchandise that has been washed, altered, or worn (showing signs of lint, deodorant, makeup, or odor) will not be eligible for a refund and will be sent back to you .
All returns must be accompanied by proof of purchase, such as the order confirmation email or the packing slip included in your parcel . We strongly recommend keeping this documentation until your return has been fully processed.
Non-Returnable Items
To maintain the quality of our inventory, certain categories of items are considered final sale and cannot be returned. Please note the following exceptions to our standard return policy:
- Sale Items: Unless they are faulty, items purchased during a sale or promotion are final and cannot be returned for a refund .
- Discounted Purchases: Items bought using a discount code or as part of a promotional offer may only be eligible for exchange or store credit .
- Final Sale Merchandise: Any products explicitly marked as “Final Sale” on the product page are not eligible for return.
How to Initiate a Return
We strive to make the returns process simple. To begin your return, please log into your account on deckgraphic.com and navigate to your order history . Select the item you wish to return and follow the prompts to submit your request. Once your request is submitted and approved, you will receive a return authorization confirmation.
Please do not send your purchase back to us without first obtaining a return authorization. Packages sent without prior authorization may not be accepted or could face significant delays in processing .
Refunds and Processing
Once your return is delivered to us, please allow a few days for our team to conduct a thorough inspection . We will notify you via email once the inspection is complete to confirm the approval or rejection of your refund.
If approved, the refund will be processed automatically. A credit will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies . Please note that the original shipping charges paid at checkout are generally non-refundable .
Exchanges
If you need a different size or style, the quickest way to ensure you get what you want is to return the original item and make a separate new purchase for the replacement item . This ensures your new item is reserved for you immediately, rather than waiting for the exchange process to complete.
For defective, damaged, or incorrect items, we will replace the item as long as it is in stock. If a replacement is not available, we will issue a full refund for the returned product . Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right .
Return Shipping Considerations
You are responsible for the cost and arrangement of returning your item . We highly recommend using a trackable shipping service or purchasing shipping insurance for the items you are returning. Unfortunately, deckgraphic.com cannot be held responsible for items that are lost or damaged in transit back to us, and we cannot issue refunds for items we do not receive .
Final Notes
We reserve the right to deny any return that does not comply with the conditions outlined in this policy. We also monitor return activity and, in rare cases where policy limits are repeatedly exceeded, we may restrict future purchases to protect our business .
If you have any questions regarding this policy or need assistance with a specific situation regarding your order from deckgraphic.com, please do not hesitate to reach out to our customer support team. We are here to help ensure you love your gear as much as we do.